“If we have issues with the tyres on our vehicles, MFS are always there to resolve them. MFS’s high-level of support takes the headache away from us.”
That glowing accolade on the fleet support service provided by Micheldever Fleet Solutions (MFS), comes from Shaun Atton, Auto Windscreens’ Head of Fleet and Facilities. Shaun, who manages Auto Windscreens’ 354-strong fleet of vehicles across 64 UK sites, has worked with MFS for over two years and in that time has been consistently impressed by their approach.
Shaun said: “We have worked with other providers previously, where we have had to navigate our way through escalation processes and other internal systems that have resulted in significant delays.
“With MFS, you don’t have those hoops to jump through. They are always available at the end of the phone and their response is quick and efficient. They look to resolve your issue in hours rather than days and that’s crucial to a business such as ours.”
Over 300 technicians are employed as part of Auto Windscreens’ operation, so keeping vehicles on the road and ready to respond to customer calls is essential to the smooth running of the business.
Shaun said: “Every vehicle we have off the road has an impact on our business. With MFS, we are able to mitigate this through their excellent local coverage, a ready stock of tyre patterns suited to our vehicles and same day availability when required.
“As an example, we had a recent situation where one of our senior management team suffered a double puncture to his BMW 5 series while en route to a business meeting in Swansea. Thanks to MFS’s network of local tyre providers, they were able to attend with a mobile tyre fitting van and get our senior manager back on the road within hours. It’s that level of service that marks out MFS from other providers.”
MFS’s service provision has been extended to include overseeing all of Auto Windscreens’ fleet MOT requirements including e-mail reminders, booking process and booking confirmation.
Shaun adds: “The support, expertise and knowledge available from MFS is crucial to our operations. With MFS, we know we have a fleet tyre partner we can rely on and one that can always provide a solution whatever the challenge presented to them.”
For honest, unbiased advice on a range of tyre solutions for fleets, please contact Peter Gittens at peter.gittens@micheldever.co.uk or 07920 556641.
“For us, peace of mind is hugely important in how we run the business and MFS provides us with that. MFS’s knowledge, expertise and support ensures that our fleet tyre requirements are met to the standard we expect.”
Shaun Atton, Auto Windscreens’s Head of Fleet and Facilities
